Service Advisor
Why Join Scania?
We are a world-leading provider of transport solutions. Together with our partners and customers we are driving the shift towards a sustainable transport system creating a world of mobility that is better for business, society and the environment. We are more than 52,000 employees in about 100 countries and we want you to be part of us!
Role Summary
Job Responsibilities
Customer Relationship Development / Prospecting
Make calls (by telephone or in person) to allocated customers to develop new relationships. Act as a first point of contact for resolving customer queries and complaints.
Work Scheduling and Allocation
Design own monthly schedule and, if necessary, assign work to others in order to speed up office workflow and ensure high-priority tasks get done.
Product/Service Information
Provide advanced product/service information and respond to basic customer questions about the product/service.
Customer Order Processing
Record and process custom/special customer orders, often dealing with ambiguous delivery expectations.
Resolving Customer Issues
Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required.
Administration
Produce, update, and provide best practice support on a wide range of Microsoft documents, databases, and other departmental systems.
Customer Relationship Management (CRM) Data
Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
Customer Needs Clarification
Interview the customer, following a complex multilevel sales script, to clarify the customer's requirements, or assist in conducting interviews with potential customers, making detailed notes to collect client requirements.
Renewals
Provide exceptional service to customers to encourage continued use of the organization's products/services.
Operational Compliance
Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
Personal Capability Building
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Education
- Post-Secondary Non-Tertiary Education Level 4
Our Offer
Scania (Hong Kong) Limited is a leading provider of commercial vehicles, engines, and related services in Hong Kong. As part of the global Scania group, we are known for our commitment to innovation, sustainability, and delivering world-class solutions to our customers. Join our team and be a part of our continued success.
Working for Scania is not just about the job. It's about you too, and this is where the company goes the extra mile, and provides an industry leading employment package.
We are dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; Customer First, Respects Elimination of Waste, Determination, Team Spirit and Responsibilities in all we do.
If you feel you have the skills and expertise for this challenging role then please apply today. Submit your FULL RESUME with present & expected salary, and availability to the People & Culture Department.
Personal data collected will be used for recruitment purpose only.
Hong Kong, HK
