Service Manager

Service Manager

This also affects Scania’s financial processes and its IT system support together with the infrastructure.
Within Group Finance, Scania Financial Processes Centre (SFPC), operates from Södertälje, Bangalore and Salem (India), Nanhai (China), and Krakow (Poland) and is responsible for the Invoice‑to‑Pay (I2P) and Invoice‑to‑Cash (I2C) flows across the Source‑to‑Pay and Order‑to‑Cash value streams.

Role Summary

We are seeking a driven and structured Service Manager to take end‑to‑end responsibility for stable, high‑quality service delivery.
You will drive operational excellence, act as the primary escalation point for service issues, and play a critical role in safeguarding performance during and after our ERP transition. You will collaborate with teams across Scania’s global organisation, build strong relationships with stakeholders in multiple countries, and contribute to a truly customer‑centric service experience. 

You’ll join an energetic team managing stakeholder engagement, daily operations, and delivery support across I2P and I2C, and report directly to the Head of Support & Service Management.

Job Responsibilities

• Enable effortless internal and external customer experiences
• Secure high‑quality service delivery from internal teams and BPO partner in line with Service Level Agreements
• Monitor performance, manage escalations, and maintain strong stakeholder communication.
• Lead and drive task forces or projects to resolve service issues and strengthen delivery performance.
• Support continuous improvement initiatives, ensuring processes are customer‑centric and efficient.
• Ensure service readiness for the ERP transition by understanding system flows, dependencies and impacts.
• Leverage digital tools, automation, and AI to optimize processes and elevate service performance.

Who You Are

Qualifications

• A bachelor´s degree in finance or business administration
• 5+ years of relevant experience in Service Management, Vendor/BPO Management, or Shared Services
• Solid knowledge of AP/AR or related financial process domains (I2P/I2C).
• Strong technical aptitude—ability to navigate ERP structures, integrations and workflows.
• Experience with automation, AI‑driven improvements, or process optimization.
• Excellent communication skills in English and Swedish.
• Strong analytical ability, problem‑solving skills and a customer‑centric mindset.

Ideally you will also have:

• Experience with SAP, Basware, Oracle, or large ERP transitions, Process Mining.
• Vendor/third‑party management experience.

What We Offer:

• A challenging and rewarding role in a successful and growing company.
• The opportunity to contribute to one of Scania’s major transformation initiatives
• A collaborative and supportive work environment
• Competitive salary and benefits
  
  

We currently apply a hybrid work model, with the possibility to work remotely a few days per week. Some travel may be required depending on business needs.

Application:

Does this sound exciting? Well, it is! Scania Financial Processes Center is one of the most interesting places to be at Scania right now.

We look forward to receiving your application, consisting of your CV and kindly ask you not to share a cover letter to ensure an efficient and unbiased recruitment process for all parties.  Apply as soon as possible, no later than 2026-04-09. Screening will take place on an ongoing basis during the application period. A background check may be required for this role.

If you have questions or would like more information, please contact:  
Anna Maria Sarlis, Head of Support and Service Management, anna-maria.sarlis@scania.com