Service Support Lead

Scania is now undergoing a transformation from being a supplier of trucks, buses and engines to a supplier of complete and sustainable transport solutions. This also affects Scania’s financial processes and its IT system support together with the infrastructure. We are working in Group Finance, in the Scania Financial Processes Centre which is an established Shared Service Centre within Scania.

Our organisation is located in Södertälje, Bangalore, Nanhai and Krakow and we are responsible for Invoice-to-pay (I2P) and Invoice-to-cash (I2C) processes within the Source to Pay and Order to Cash processes.

We offer You great opportunities

We offer you a great opportunity to join our transformation journey and work cross-functionally with many different parts of Scania, with many different countries, and provide you with the possibility to build your network and competence for development and growth.

You will be part of a team responsible for customer service, operations, and delivery support in Invoice-to-pay (I2P) and Invoice-to-cash (I2C) processes. Our team is diverse in gender and age, and we pride ourselves on our strong team spirit. We support each other to achieve our best, contributing to our overall success. You will report to the Head of Support and Service Management.

Your mission is to ensure customer-centric delivery by continuously listening to and adapting to the needs of our internal and external stakeholders.

We value flexibility and offer the possibility to work remotely a few days per week.

Key Responsibilities

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• Enabling effortless internal and external customer experiences
• Monitor and follow-up on operation performance in our service support team
• Optimize the work performed by the team and assist in prioritizing work
• Work in daily operation processes, i.e. handling queries by email and telephone, access management, investigation of complex deviations  
• Identify pain areas in the processes and create enablers to overcome process issues  
• Handling relations with our key customers and vendors and be the escalation point ensuring timely and effective communication to address their needs 
• Research and stay informed about new support techniques, resources, and technology that can enhance service delivery and user experience
• Take an active role in ensuring efficient service support in our future ERP (SAP S/4HANA)

Qualifications

• A bachelor´s degree in finance or business administration
• 3-5 years of relevant experience
• Experience in SAP S/4HANA
• Knowledge of accounts payable and accounts receivable processes
• Strong organizational and multitasking abilities
• Ability to work independently and take initiative.
• Customer service orientation
• Excellent communication skills in English and Swedish, both written and oral

Experience from working with Basware and/or Oracle and knowledge of other European languages will be an advantage.

What We Offer:

We offer a challenging and rewarding role within a thriving and expanding company. This position provides the opportunity to actively shape and enhance our processes while working in a collaborative and supportive environment alongside dedicated colleagues. In addition, we offer a competitive salary and an attractive benefits package

Further information:

If you have any questions or would like additional details about the role, please send an email to: anna-maria.sarlis@scania.com Head of Support and Service Management  

Application:
Does this sound exciting? Well, it is! Scania Financial Processes Center is one of the most interesting places to be at Scania right now. Please send your application including a CV and a Cover letter no later than 2025-01-09. A background check will be conducted for this position.

We are looking forward to receiving your application!