Support Operations Engineer within Autonomous Solutions

Scania is undergoing a transformation from being a leading supplier of trucks, buses, and engines to providing complete and sustainable transport solutions. Together with TRATON and our sister brands MAN, Volkswagen Truck & Bus, and International, we are working to shape the future of mobility with innovative and environmentally conscious solutions.

Our values – customer first, respect, team spirit, responsibility, and elimination of waste – are at the heart of everything we do. Together, we are at the forefront of creating a sustainable future.

Role Summary

Do you have a background in software development but thrive in a service-oriented, problem-solving role? Are you passionate about proactively preventing disruptions, investigating complex technical issues, and monitoring critical systems?

If so, you might be the perfect fit for our newly established Autonomous Transport Systems – Monitoring & Operation Support (ATS MOS) team.

In this role, you’ll be at the forefront of ensuring uptime and reliability for Traton’s state-of-the-art autonomous vehicle operations. By keeping systems running smoothly and identifying potential issues before they impact performance, you’ll play a key role in delivering a seamless and dependable experience for our customers.

The role also includes being part of an on-call rotation, which means you need to be available to handle critical incidents outside of regular working hours.

Job Responsibilities

• Analyze trends and detect anomalies by improving real-time monitoring, logging, and alerting systems.

• Automate operational tasks to enhance efficiency, consistency, and scalability.
• Minimize errors caused by manual processes and human intervention.

• Respond to and resolve complex incidents escalated from the Customer Success Support team (2and line), particularly those related to the Intelligent Control Environment (ICE) and off-board autonomous vehicle operations.
• Request, manage, perform, and deploy urgent changes when no workaround exists for high-priority incidents.

• Collaborate closely with Customer Success Support and engage relevant resources (e.g., product developers, vendors) to resolve complex technical issues.
• Communicate effectively with stakeholders, providing regular updates on incident status and resolution progress.

• Lead root cause analyses to prevent recurring or high-priority incidents in the ICE system or off-board operations.

• Document and share knowledge with onsite teams and Customer Success Support.
• Provide training to build in-depth understanding of ICE and off-board autonomous vehicle systems.

• Participate in major incident reviews and contribute detailed input for incident reports.
• Actively improve incident management processes, with a focus on ICE and off-board autonomous vehicle operations.

Who You Are
We’re looking for a curious and analytical problem-solver with a solid technical foundation and a passion for service reliability. You thrive in a fast-paced support environment, enjoy tackling complex technical challenges, and take a proactive, customer-focused approach to ensure smooth and reliable operations.

You are a strong communicator who can explain technical matters clearly to different audiences. With a collaborative mindset and a drive for continuous improvement, you take initiative and are always open to trying new approaches.

You likely recognize yourself in the following traits:

• Strong analytical thinking and structured problem-solving skills
• Solid technical background, especially in distributed systems and infrastructure
• Experience in troubleshooting and handling technical incidents
• A team player with good collaboration skills and a drive to optimize workflows

• Degree in Computer Science or a related field
• Experience in advanced technical operational support is a strong plus

• Proficiency in programming (e.g. Java, Kotlin, C#, or Scala)
• Experience with AWS, CI/CD, and Infrastructure as Code (IaC)
• Familiarity with tools like GitLab and Jira

Beneficial knowledge:

• Infrastructure & Cloud: Terraform, Terragrunt, IAM, ArgoCD, Karpenter, Crossplane
• Observability: Grafana, Prometheus, Tempo, Loki, OpenTelemetry
• Messaging & Data: Apache Kafka, Redis, DynamoDB
• Languages & Tools: Python, Bash, Go, GitLab Pipelines
• Networking & Security: Cilium

This Is Us

At the forefront of innovation, the Autonomous Deployment and Operations Department delivers on transformative initiatives by aligning development workstreams, designing, deploying, and supporting autonomous solutions that revolutionize customer operations.

Scania Offers
We offer a dynamic, flexible workplace with hybrid work options, including Scania Sergel and Midway hubs. With a structured development plan and courses, Scania supports your career growth both locally and internationally. 

Benefits include training at our health center Gröndal or wellness allowance, result bonus, flexible hours, and company car leasing. Scania also hosts events for employees and their families, and Stockholm residents enjoy direct access to Södertälje via Scania Job express buses.

Application

Your application should include a CV and any relevant certificates. We welcome all applicants and strive for diversity in our recruitment processes.

Apply as soon as possible, no later than 2025-06-06. Screening will take place on an ongoing basis during the application period. Logical and personality tests may be used as part of the selection process, and a background check may be required for this role.

If you have questions or would like more information, please contact: Linda Rosenqvist, Talent Acquisition Specialist, linda.rosenqvist@scania.com

We look forward to your application!