Dealer Development Coordinator

Scania USA is looking for a Dealer Development Coordinator to provide operational and administrative support to our dealer network across the Unites States. This role is critical in ensuring that dealers are connected and aligned with Scania processes and service standards.

You will be responsible for coordinating training registration, system access, Scania Assistance cases, and warranty support — acting as a key point of contact between Scania USA and our network. This role requires a structured, process-oriented mindset and a strong service attitude.

What You’ll Be Doing

• Manage incoming Scania Assistance calls and ensure appropriate case follow-up.

• Track dealer training activities and verify that all prerequisites and records are correctly maintained.

• Coordinate dealer system subscriptions, account creation, and access support.

• Provide first-line guidance on warranty-related questions and direct dealers to the correct Scania resources.

• Ensure dealers are following Scania processes and procedures consistently.

• Support the Senior Manager – Dealer Support with reports, compliance monitoring, and performance-related administrative tasks.

• Act as an operational liaison between Scania USA and the dealer network.

Candidate Profile

• Strong organizational and administrative skills, with experience supporting internal processes or external partners.

• Familiarity with Scania systems or similar dealer diagnostic tools is preferred.

• Detail-oriented, with a proactive and structured approach to task execution.

• Clear and professional communication skills, both written and verbal.

• Ability to work cross-functionally and support multiple stakeholders.

• Customer-focused, with strong respect for deadlines and process compliance.
  
  

Additional Requirements:

Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (U.S. Citizen, Legal Permanent Resident, Refugee, or Asylee) to be employed in the United States.

We do not anticipate providing employment-related work sponsorship for this position (e.g., H-1B status).

Why Join Scania?

At Scania, you’ll find more than just a job — you’ll start a career in a company with global reach and strong values: customer first, respect for the individual, elimination of waste, team spirit, and integrity.

If these values resonate with you, you’ll feel right at home here.


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