Dealer Technical Support

Scania USA is looking for a hands-on and solution-driven Dealer Technical Support to join our team! In this role, you’ll act as a key technical resource for our dealer network, ensuring fast, accurate, and customer-focused resolution of technical issues.

You will work closely with dealer technicians across Scania USA, guiding them through Scania’s diagnostic systems, tools, and processes — and ensuring we consistently deliver top-tier service aligned with our global standards.

This is a role for someone who thrives on solving complex problems, enjoys collaborating with others, and has a passion for both technology and customer satisfaction.

What You’ll Be Doing

• Respond to technical inquiries from dealers via phone, email and diagnostic system.
• Escalate and coordinate complex cases with the Scania factory when needed.
• Guide technicians in using Scania tools such as SDP3, Multi, and other diagnostic systems.
• Provide remote diagnostic support, walking techs through fault-finding processes.
• When necessary, visit dealer sites to support advanced troubleshooting or failure analysis.
• Perform root cause investigations and ensure alignment with warranty standards.
• Act as a coach to dealer technicians, helping them deliver quality and efficient service.
• Champion Scania’s values by promoting a customer-first, service-minded approach.

Candidate Profile

• Proven technical expertise in fault diagnostics, preferably in heavy-duty engines or powertrain systems.
• Strong knowledge of diagnostic tools and platforms (e.g., SDP3, Multi, FRAS), or similar systems from comparable OEMs.
• Demonstrated ability to analyze complex technical issues and provide clear, structured guidance to others.
• Capable of working independently under pressure, with strong problem-solving skills and a structured approach to case handling.
• Experience supporting distributed technical teams or dealer networks is considered a strong asset.
• Clear and professional communication skills, both verbal and written.
• Must be able to travel up to 50% for field support and dealer site visits.
• High level of accountability and service orientation, with focus on quality and consistency in technical support delivery.

Additional Requirements:

Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (U.S. Citizen, Legal Permanent Resident, Refugee, or Asylee) to be employed in the United States.

We do not anticipate providing employment-related work sponsorship for this position (e.g., H-1B status).

Why Join Scania?

At Scania, you’ll find more than just a job — you’ll start a career in a company with global reach and strong values: Customer First, Respect, Team Spirit, Responsibility, and Elimination of Waste.

 If these values resonate with you, you’ll feel right at home here. 

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