Parts Assistant

Are you service-minded?
Do you enjoy helping others, delivering great customer service, and playing a key role in making sure spare parts reach the customers who need them?

Then this opportunity is for you.

Scania USA is seeking an organized, curious, and passionate Spare Parts Assistant to join our Parts team. In this role, you’ll play a vital part in supporting our dealer and distributor network with technical, commercial, and administrative tasks related to parts operations. Your work will help keep our processes efficient, our systems up to date, and our partners supported.

What You’ll Be Doing

• Handle incoming parts orders and respond to dealer/distributor inquiries;
• Provide commercial and technical support on parts-related topics;
• Manage return processes and handle core inspections and claims;
• Administer and maintain user access and accounts in key systems;
• Support quality investigations by helping analyze reported issues, gathering information from dealers, and collaborating with technical and quality teams to ensure timely resolution.
• Support Service with various in-house and field projects as needed.

Required Qualifications:

• High School diploma;
• Experience in Service , Logistics, or Parts (automotive experience preferred);
• Solid computer skills (MS Office, general system knowledge);
• This position includes regular hands-on tasks such as handling and lifting parts and components as part of daily work activities. Be able to lift up to 50lbs.

Nice to have:

• University degree in Engineering, Business, or related field Previous experience supporting dealers/distributors;
• Understanding of logistics or inventory flows;
• Licensed for forklift operation;
• Valid driver’s license.

Key Skills and Attributes:

• Works well in a team but is confident managing individual tasks;
• Communicates clearly and professionally with different stakeholders;
• Enjoys learning new tools and systems;
• Is detail-oriented and takes pride in doing things the right way;
• Is open-minded, proactive, and always looking to improve.
• Can put yourself in the customer position

Additional Requirements:

Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (U.S. Citizen, Legal Permanent Resident, Refugee, or Asylee) to be employed in the United States.

At Scania, we put the customer first, value respect for the individual, strive to eliminate waste, and believe in determination, team spirit, and integrity. If these values resonate with you, you’ll feel right at home here.