Warranty and Technical Support Coordinator

Scania USA is looking for a Warranty & Technical Support Coordinator to manage and strengthen the warranty process across our North American service network. This role is essential in ensuring consistent warranty governance, high-quality claim evaluation, and strong collaboration between distributors, dealers, and factory.

We are looking for a structured and detail-oriented professional who can take ownership of the warranty process, ensure policy compliance, and make sound, consistent decisions when reviewing claims. In addition, this role provides second-level technical support to the network, supporting issue resolution and acting as a key liaison in escalated cases.

The focus of this position is to secure process discipline, protect warranty integrity, and support continuous improvement in technical quality and customer satisfaction.

What You’ll Be Doing

Warranty Process Ownership

• Manage and oversee the end-to-end warranty process within the market.
• Review, analyze, and approve or reject warranty claims in line with Scania’s global policies and standards.
• Ensure technical consistency and accuracy in claim evaluations.
• Monitor warranty KPIs and initiate improvement actions when needed.
• Conduct warranty audits and ensure compliance across the distributor and dealer network.
• Deliver warranty process training to dealers and distributors.

Technical Support

• Serve as a second-level technical support resource for distributors and their dealer networks.
• Provide structured guidance on complex or unclear cases before escalation to factory.
• Support troubleshooting efforts by reviewing technical documentation, repair reports, and root cause analysis.
• Act as liaison between distributor and factory in escalated cases, ensuring clear communication and follow-up.
• Track recurring technical issues and contribute to corrective and preventive action plans.

Candidate Profile

• Experience in warranty administration, technical support, workshop operations, or a similar environment.
• Practical understanding of diesel engines and vehicle mechanical systems.
• Strong analytical skills with high attention to detail.
• Ability to review technical reports critically and identify gaps or inconsistencies.
• Structured, accountable, and confident making independent decisions.
• Strong communication skills when interacting with dealers, distributors, and factory teams.
• Comfortable working with systems, KPIs, and process governance.

Minimum Qualifications

• High school diploma required; technical certification or post-secondary education in diesel technology, automotive, or related field preferred.
• Proven experience in warranty administration, technical support, workshop operations, or similar After Sales environment.
• Practical technical knowledge of diesel engines and heavy-duty vehicle systems.
• Ability to interpret technical documentation, repair reports, and diagnostic information.
• Experience working with dealer or distributor networks is a plus.
• Fluency in English.

Why Join Scania?

At Scania, you’ll be part of a global brand with strong values — Customer First, Respect, Team Spirit, Responsibility, and Elimination of Waste.

In our lean organization, you’ll have real ownership, direct collaboration with leadership, and the opportunity to influence processes and standards across the network. If you value accountability, practical problem-solving, and being part of a team where your work truly matters, you’ll feel at home here.