Credit Controller

Role Summary

The main responsibility of the Credit Controller in SSEA is to coordinate the debts of existing creditors and deciding whether to allow credit to debtor, working to ensure high customer satisfaction and loyalty. This is achieved by maintaining close links with customers to handle collection, resolution of account queries and debt recovery. 

Job Responsibilities

Professional Competencies (Duties and Tasks)

1. Credit Control - Ensure that credit control is performed and delivered to set targets and deadlines

•    Secure credit control procedures and policies that ensure timely payments while maintaining a high level of customer retention
o    Ensure customers credit ratings are checked before credit approval
o    PSS Agreement review and open a credit account
o    Manage the timely and effective collection of all debts and payments
o    Negotiate repayment plans when necessary
o    Maintain strong relationships with all clients to ensure invoices are clear for payment
o    Post and allocate daily receipts to accounting systems; compose reports for management
o    Provide accounts information to internal departments
•    Review and update debt recovery procedures and stop the supply of goods and/or services, initiation of legal actions when necessary
•    Carry out necessary reviews, analysis and compose necessary and requested reports on pre-defined routines and on ad-hoc basis when requested
•    Review and update the credit limit review on a regular basis to comply with the Scania Group Policy

2. Collection and Overdue follow-up 

•    Calling customers, daily follow-up via e-mail, phone and WhatsApp
•    Collecting cheques and handling of credit card payments
•    Regular credit meetings with all branches to review and define action points for overdue follow up
•    Handling of statement of accounts per customer
•    Coordinate cross-functional meetings with business operations to resolve the disputes/issues with customers
•    Reminder letters and take legal actions when applicable
•    Write-off and bad debts provisions review

3. Improvement work according to the Scania Way (SRS) - Understand and act according to the Scania way frame work

•    Understand and act according to the Scania way frame work
•    Maintain the normal situation, detect deviations and act immediately to eliminate them 
•    Contribute in daily follow-up, daily steering
•    Participate and contribute in improvement activities based on a standardized working method

Desirable Experience and Qualifications

•    Relevant education or equivalent work experience
•    Experience from similar role, an advantage
•    Fluent in English

Education