Credit Controller

Role Summary

Performs professional accounting work including compilation, consolidation and analysis of financial data. Requires an understanding of accounting fundamentals and principles and bookkeeping experience. May include any or all of the following: ledgers and preparation of journal entries, fixed asset or inventory accounting, preparation and reporting of trial balance or financial statements, cost accounting, bank account reconciliation, external monitoring of statutory accounting principles.

Job Responsibilities

The main responsibility of the Credit Controller is to coordinate the debts of existing creditors and deciding whether to allow credit to debtor, working to ensure high customer satisfaction and loyalty. This is achieved by maintaining close links with customers to handle collection, resolution of account queries, raising sales invoices, issuing credit notes and debt recovery. Ensure that credit control is performed and delivered to set targets and deadlines

Tasks

1. Credit Control

• Secure credit control procedures and policies that ensure timely payments while maintaining a high level of customer retention

• Ensure customers credit ratings are checked before loan approval

• Set up the terms and conditions of a loan to be in line with the risk, amount and type of loan.

• Manage the timely and effective collection of all debts and payments.

• Negotiate repayment plans when necessary. 

• Maintain strong relationships with all clients to ensure invoices are clear for payment.

• Post and allocate daily receipts to accounting systems; compose reports for management

• Provide accounts information to internal departments.

• Review and update debt recovery procedures and stop the supply of goods and/or services, initiation of legal actions when necessary

• Carry out necessary reviews, analysis and compose necessary and requested reports on pre-defined routines and on ad-hoc basis when requested

    2. Collection and Overdue Follow-up

• Calling customers, daily follow-up via e-mail, phone and WhatsApp 

• Collecting cheques and handling of credit card payments 

• Regular credit meetings with all branches to review and define action points for overdue follow up 

• Handling of statement of accounts per customer 

• Coordinate cross-functional meetings with business operations to resolve the disputes/issues with customers 

• Reminder letters and take legal actions when applicable 

• Write-off and bad debts provisions review 

3. Improvement work according to the Scania Way (SRS)

• Understand and act according to the Scania way frame work 

• Maintain the normal situation, detect deviations and act immediately to eliminate them  

• Contribute in daily follow-up, daily steering 

• Participate and contribute in improvement activities based on a standardized working method 

 

Desirable experience and qualifications 

• Relevant education or equivalent work experience 

• Experience from similar role, an advantage 

Education