Parts Assistant

Role Summary

The main responsibility of the Parts Assistant is to manage and develop the parts business in a cost efficient and profitable way. The Parts Assistant ensures a healthy stock level that meets the needs of the end customers and the workshops and contributes to a profitable business with well defined targets. This is achieved by a high level of parts availability and part sales.

Job Responsibilities

1. Contribute to the Parts Business & Customer Relation 

Supporting parts sales to external & internal customers. Contributing to the development of customer relationships through the provision of excellent customer service.

• Interpret customer needs and advise the right parts to ensure their needs are met.
• Create offers by verifying customer needs, translating them into customer tailored solutions which lead to over the counter sales.
• Deliver outstanding customer service by way of exceptional communication.
• Support ongoing as well as upcoming technical and sales campaigns.
• Explores opportunities and takes action, striving to go beyond what is required or expected. Takes own initiative and avoids being reactive. 
• Understand and apply the use of product information and proper arguments when explaining the benefits of buying original parts.
• Report and follow up lost sales in a systematic way.
• Work alongside and support the Service Advisor when needed.

2. Support Parts Availability

Securing the availability of the right parts at the right time for the internal & external customers.

• Make sure that parts are binned and available within shortest possible lead time. Make sure that cross dock shipments (reserved orders) are handed over as soon as possible after goods receipt. 
• Pre-picking parts; pick and deliver correct parts to customers and Workshop on time, arrange for delivery or pick up.
• Planning forthcoming work and parts needs with the workshop in good time.
• Manually pre-order parts from suppliers based on planned work.
• Ship parts on time.

3. Support Parts Operations Compliance

Contribute to the running of a well organized and cost efficient parts operations, maintaining a high standard of cleanliness, fulfilling both internal and external customer needs.

• Understand and work according to parts related DOS standards.
• Understand and work according to the Dedicated Customer Services Global Standards.
• Handle Incoming Goods.
• Order parts based on customers’ needs. 
• Maintain a neat and tidy warehouse.
• Handling of returns, organise the return of cores, packaging material, warranty and bought back goods.
• Make proposals to improve processes.
• Provide technicians with parts related technical support and other information to ensure they are continuously updated.

Education