Fleet Support Administrator

Role Summary

Build strong relationships ensuring a satisfying customer experience & identify areas for continuous improvements.

Job Responsibilities

Life at Scania

From small beginnings in Sweden over 120 years ago, we’re excited to say that Scania today, is one of the world’s most recognised and respected commercial vehicle brands.

Our focus is on sustainable transport solutions, and here at Scania New Zealand, we work together as a team to come up with solutions, tailor-made for our challenging New Zealand roads. 

We offer a dynamic and fun work environment, with a friendly, family culture. Our people are innovative, determined, and share team spirit. They ask questions like “why?” or “what if?” and go beyond what’s easy or expected. In return, we are strong on coaching and personal development, which allows people to grow within the company.

Now’s a great time to come on board Scania NZ, as we pioneer an exciting new era in transportation, made for New Zealand.  

Join the world’s leader in Sustainable transportation 

Record Sales deliveries for Scania in 2019 to 2024

Grow your career within Scania

What you will do 

This role is to work with our customers to ensure a great customer experience.  This will be achieved by building strong relationships and communications with customers and the service network.

It will include identifying areas for improvement to ensure customers get the best out of their Scania assets. Responsibilities include;

• Analysis of vehicle data, monitoring vehicle performance
• Co-ordinate training requirements with driver trainers and customers
• Resolve customer queries and co-ordinate relevant actions, ensure all communications are maintained in data system
• Proactively communicate with customers
• Conduct, analyse and prepare course evaluation reports

Who you are

To be successful as a Performance Administrator within Scania, we believe that you will have;

• A high level of analytical and innovation skills
• Excellent interpersonal, communication and presentation skills, strong stakeholder engagement abilities 
• Strong administration and organisational skills
• Able to work autonomously and under pressure
• Knowledge of the Scania products and services

What we can offer you

• Location can be flexible
• Eligibility for an annual company bonus scheme
• Subsidised Medical Insurance
• A dynamic and inclusive work culture - be part of a great team environment
• Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability
• A company that is growing with potential for career progression

To apply

“Apply now” and submit your CV. If you want to join a dynamic company with strong values, if you want to be more than a number and have a real voice, join us and start an exciting career in an international company

You need to have full New Zealand working rights to apply for this role

As part of our usual recruitment process applicants will be required to undergo pre-employment testing, police checks & medical examination

As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritages