Parts / Customer Service Advisor, Wellington

Role Summary

Join our Wellington team & showcase your excellent parts/customer service relationships. Vehicle/transport industry experience preferable

Job Responsibilities

Life at Scania

From small beginnings in Sweden over 130 years ago, we’re excited to say that Scania today, is one of the world’s most recognised and respected commercial vehicle brands.
Our focus is on sustainable transport solutions, and here at Scania New Zealand, we work together as a team to come up with solutions, tailor-made for our challenging New Zealand roads. 
We offer a dynamic and fun work environment, with a friendly, family culture. Our people are innovative, determined, and share team spirit. They ask questions like “why?” or “what if?” and go beyond what’s easy or expected. In return, we are strong on coaching and personal development, which allows people to grow within the company.
Now’s a great time to come on board Scania NZ, as we pioneer an exciting new era in transportation, made for New Zealand.  
Working for Scania is not just about the job. It is about you too. Our people are our strength.

What you will do

Based at our Wellington branch and part of the Aftersales Team, you will work closely with the Parts / Customer Service Team to ensure customers’ needs and expectations are achieved throughout their Scania experience. 

This will be achieved by

• Exceptional communications with external and internal customers, written and verbal, to schedule vehicles and provide updates 
• Communicate with the workshop to ensure parts / service requirements meet customer expectations 
• Managing and ensuring accuracy of all documentation
• Creating work orders, allocating work to the workshop and invoicing
• Monitor stock, spare parts and inventory

You will have

• Previous experience in a parts / customer service role in the automotive industry (preferred) 
• Strong verbal and written communication skills 
• Effective problem solving, negotiating and influencing skills
• Strong abilities in time management, organisation and administration
• Ability to think on your feet and show initiative

What we can offer you

• Monthly bonus potential
• Subsidised Medical Insurance
• A dynamic and inclusive work culture - be part of a great team environment
• Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability
• A company that is growing with potential for career progression

To apply

 “Apply now” and submit your CV. If you want to join a dynamic company with strong values, if you want to be more than a number and have a real voice, join us and start an exciting career in an international company.
You need to be a New Zealand / Australian citizen, a permanent resident or hold valid working rights to apply for this role.
Formal offer of employment is subject to standard pre-employment checks including medical and other background checks.
As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritages.